On too Borkum the tourist information Borkum, an Gezeitenland ~ Wasser und Wellness and the beach attendant department are trained to receive the "Service Quality Germany" seal of quality. The award of the quality seal, which is granted for three years, is preceded by a detailed audit of the entire company. For this purpose, working groups are established within the company, which, based on a strengths and weaknesses analysis, develop a comprehensive catalog of measures. In addition, all internal processes and the company's external impact are audited according to a control system.
Service quality
Quality seal for the North Sea spa Borkum GmbH
The "Q" is the seal for service quality in Germany. More than 2.200 companies nationwide have been certified according to the Q criteria and are thus particularly committed to service quality. With the training and quality seal program, companies consistently analyze their services from the customer's perspective in order to sustainably and continuously optimize internal processes. In this way, they increase customer loyalty and gain a competitive advantage.
